1. How do I place an order?

  • To place an order, simply browse our online catalog and select the wig(s) you wish to purchase. Add them to your shopping cart and proceed to checkout. Follow the prompts to enter your shipping and payment information to complete your order.

2. What payment methods do you accept?

  • We accept various payment methods including credit/debit cards (Visa, Mastercard, American Express), PayPal, and other secure online payment options.

3. Can I track my order?

  • Yes, once your order has been dispatched, you will receive a confirmation email with tracking information. You can use this tracking number to monitor the status of your delivery.

4. How long will it take to receive my order?

  • Shipping times vary depending on your location and the shipping method selected at checkout. Generally, orders are processed and shipped within 1-2 business days. Please refer to our shipping policy for more detailed information.

5. What is your return policy?

  • We offer a 30-day return policy for unworn and unaltered wigs. If you are not satisfied with your purchase for any reason, you may return it for a full refund or exchange. Please contact our customer service team to initiate a return and obtain a return authorization number (RA#).

6. How do I care for my wig?

  • Proper care and maintenance are essential to prolonging the lifespan of your wig. We recommend using wig-specific products and following the care instructions provided with your purchase. Avoid exposing your wig to high temperatures and harsh chemicals to prevent damage.

7. What if I receive a defective or damaged wig?

  • If you receive a defective or damaged wig, please contact our customer service team immediately. We will arrange for a replacement or refund, depending on the issue. Your satisfaction is our top priority, and we will work to resolve any issues promptly.

8. Do you offer customization services?

  • At this time, we do not offer customization services for wigs. However, our catalog includes a wide variety of styles, colors, and lengths to suit your preferences.

9. How can I contact customer support?

  • Our dedicated customer support team is available to assist you with any questions or concerns you may have. You can reach us via email at [insert email address], phone at [insert phone number], or through our live chat feature on our website during business hours.

10. Do you offer wholesale or bulk ordering?

  • Yes, we offer wholesale pricing for bulk orders. Please contact our sales team for more information and to discuss your specific requirements.

11. Can I cancel or modify my order after it has been placed?

  • Once an order has been placed, it cannot be modified or canceled. However, if you need to make changes, please contact our customer service team as soon as possible, and we will do our best to accommodate your request.

12. Is my personal information secure?

  • Yes, we take the security of your personal information seriously. All data entered on our website is encrypted and securely stored in compliance with industry standards. We do not share or sell customer information to third parties without consent.

If you have any further questions or concerns not addressed here, please don't hesitate to reach out to us. We're here to help!


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