Returns & Exchanges – Policy & Instructions

WigWarehouse.com Returns & Exchanges Policy

Effective Date: April 21, 2026

⭐ Our Promise: Shop With Confidence

We stand behind the quality of our products. If something isn’t right, we’ll work with you to make it right—quickly and fairly.

1. Return Eligibility & Timeline

Request within: 14 days of delivery
Ship within: 14 days after approval
Maximum window: 30 days from delivery

⏱️ Returns outside this window may be declined.

2. Condition Requirements (Important for Approval)

Because wigs are personal-use items, strict hygiene standards apply.

To qualify for a return, items must be:

Unused, unworn, and odor-free
In original packaging with all tags, inserts, and accessories
Unaltered (no cutting, styling, washing, or adhesive use)
Tried on only with a wig cap

🚫 Returns showing signs of wear may be:

Rejected and returned to sender, or
Subject to restocking fees up to 30%

3. Final Sale / Non-Returnable Items

The following are non-returnable:

Final Sale / Closeout / “Last Call” items
Costume wigs, facial hair products
Accessories (wig caps, lashes, mannequins, etc.)

Brand Restrictions

Some brands prohibit returns entirely:

Henry Margu products are final sale. The manufacturer sets this policy and applies it under all circumstances, so please choose carefully before purchasing.

4. Restocking Fees (Transparent & Fair)

Standard items: 15%
Human hair items over $899: 20%
Non-compliant or unauthorized returns:
- Up to 30% fee
- May be issued as store credit only

5. 💡 Smart Savings Option (Recommended)

To help you get the most value:

👉 Choose Store Credit instead of a refund, and we’ll waive the restocking fee.

No restocking fee
Faster processing
Full value toward your next purchase

(This option helps many customers avoid unnecessary fees.)

6. Return Shipping

Customer is responsible for return shipping
Optional prepaid label (U.S. only): $11.95, deducted from refund

📦 We strongly recommend using a trackable and insured shipping method.
We are not responsible for lost or damaged returns.

7. Refund Processing

Processed within 3–5 business days after inspection
Banks may take 4–7 business days to post funds
Drop-ship items: allow 7–14 business days

Non-refundable:

Original shipping charges

Refunds are issued to the original payment method, unless otherwise required by law.

8. Exchanges (Fastest Method)

For quickest service:

Return your original item
Place a new order immediately

This ensures product availability and faster delivery.

9. Refused Deliveries & Address Issues

A $25 fee applies to:

Incorrect or insufficient address
Refused deliveries
Undeliverable shipments

10. Return Abuse & Fraud Prevention

To maintain fair pricing for all customers:

Excessive or repeated returns may be flagged
Accounts showing unusual return patterns may be restricted
We reserve the right to refuse service or returns in cases of suspected abuse or fraud

11. Quality Assurance & Inspection

All returns are inspected upon arrival.

We may:

Document condition with photos
Deny returns that do not meet policy
Apply appropriate restocking fees

12. How to Start a Return

Log in to your account
Submit a return request
Wait for approval and instructions
Ship the item within the approved timeframe

Returns without authorization may not be accepted.

13. Consumer Rights

Nothing in this policy limits your rights under applicable laws, including the New York General Business Law.

14. Contact Us

Email: customerservice@wigwarehouse.com
Website: WigWarehouse.com

RETURNS AND EXCHANGES