RETURNS AND EXCHANGES

WigWarehouse.com Returns & Exchange Policy

Effective as of August 12, 2025

Return Eligibility & Timeline

• Return Request Deadline: Must be submitted within 14 days of the delivery date.
• Return Completion: Once approved, items must be received within 14 days.
➤ The total allowable return window is 30 days from the delivery date.

Please note: Certain brands may have different return windows. Refer to your item’s product page for details.

Return Conditions

To qualify for a return, the item must be:
- New, unused, unworn, and odor-free
- In its original packaging, and factory condition, including all inserts and accessories
- Returned in a sanitary condition, tried on only with a wig cap (as per NY State Dept. of Health regulations)

Items not meeting these conditions will be declined or may be subject to additional fees.

Non-Returnable Items

For hygiene and manufacturer policy reasons, the following are final sale:
- Closeout, Final Sale, and ‘Last Call’ items are not returnable—no exceptions
- Costume wigs, beards, and mustaches
- Wig accessories (e.g., lashes, color rings, mannequins, wig caps)

Restocking Fees

- Standard items: 15% restocking fee
- Human hair wigs/hairpieces over $899: 20% restocking fee
- Unauthorized returns or poor-condition items: 30% restocking fee + store credit only

Return Shipping Options

- Return shipping is the customer’s responsibility.
- We offer optional prepaid return labels (for customers in the 48 contiguous U.S. states) a shipping fee of $10.95 will be deducted from your refund or store credit.

Refund Process

- Refunds are issued within 3–5 business days of receiving your return.
- Your bank may take an additional 4–7 business days to post the funds.
- For drop-shipped items, allow 7–14 business days for inspection by the warehouse.

Original shipping and handling fees are non-refundable.

Exchanges

- All exchanges follow the same return process.
- Please return your original item first.
- Once processed, place a new order under a separate order number for your desired replacement.

Return Refusals & Address Issues

- A $25 fee will be charged for:
- Packages returned due to an insufficient or incorrect address
- Delivery refusal at the door
- Returns sent to unauthorized addresses or PO Boxes will not be accepted.

How to Initiate a Return or Exchange

1. Log in to Your Account:
   - Enter your email address and verify with the 6-digit code sent to you.
2. Request a Return:
   - Select the order and item(s) you wish to return.
   - Choose a return reason and submit your request.
3. Receive Authorization:
   - If approved, you’ll receive a return authorization email with a designated return address and optional label.
4. Ship It Back:
   - Pack your item securely in its original condition.
   - Include all packaging and inserts.
   - Ship within 14 business days of receiving authorization.

Henry Margu Final Sale Policy

Please note that Henry Margu does not accept returns or exchanges on wigs and hairpieces. All sales of Henry Margu products are final. This policy is set by the manufacturer and applies under all circumstances, so please choose carefully before purchasing.

Need Help?

Have questions about your return or need assistance?
Contact our customer service team at:
📧 customerservice@wigwarehouse.com