Return Policy

At WigWarehouse.com, we are dedicated to providing the highest quality wig care products. Our return policy aims to ensure customer satisfaction while minimizing returns. We recommend that experienced wig buyers purchase our products, and we advise first-time users to consult with their hairdresser or wig professional before making a purchase.

Return Window:

  • Requests for returns must be made within 14 days of the delivery date.
  • Returns must be completed within 14 days of the request.

Return Shipping:

  • Return shipping is the customer's responsibility.
  • An optional prepaid return shipping label is available at a flat rate of $11.75, which will be deducted from your refund if used.

Restocking Fees:

  • A 10% restocking fee applies to all standard returns and exchanges.
    If no option is selected on your return form and the item is returned in poor condition, we will automatically issue a refund to your original payment method, subject to a 30% restocking fee.
  • Returns of human hair wigs or hairpieces priced over $899 are subject to a 20% restocking fee.

Refund Processing:

  • Refunds will be processed within 3 to 5 business days upon receipt of the returned item(s).
  • Your bank may require an additional 3 to 9 business days to credit the refunded amount to your account.

Non-Returnable Items: Due to manufacturer policies or sanitary reasons, the following items are non-returnable:

  • Clearance items
  • Costumes and costume wigs
  • Beards and mustaches
  • All wig accessories, including eyelashes, mannequins, and color rings

Sanitary Notice: To comply with New York State Department of Health regulations, please try on wigs over a Wig Cap to ensure hygiene and safety. This precaution protects our customers from potential risks such as lice, diseases, and other viruses.

How to Initiate a Return

  1. Obtain a Return Authorization by contacting our customer service at customerservice@wigwarehouse.com.
  2. Repackage your unused and unworn item(s) in their original packaging, including all inserts.
  3. Follow the instructions provided on wigs.com/returns within the 30-day timeframe from the shipped date.

Important Return Information

  • Any item that has been worn, styled, or combed out is non-returnable.
  • The returned merchandise must be in its original package with all inserts intact.
  • Return shipping costs are the customer's responsibility.
  • Returns must be shipped within 10 business days after the return authorization is issued.
  • Original shipping and handling fees are non-refundable.

Exchange Policy

  • All exchanges or returns must obtain Return Authorization within 14 business days from receipt of product(s).
  • Eligible items for return/exchange must be new, unused, unopened, and odor-free.
  • A 10% restocking fee and re-shipping fee apply to exchanges.
  • No returns or exchanges on final or clearance sale items.
  • Exchanges are allowed up to two times per order.

Additional Shipping Fees

  • A $25 fee will be automatically charged for shipments returned to us due to insufficient address or refusal upon delivery.
  • Original shipping and handling fees are non-refundable.

Restocking Fee

  • Unauthorized returns are subject to a 20% restocking fee and will only be accepted if in acceptable condition.

Our policies are updated and effective as of April 18, 2024. Should you have any further inquiries or require assistance with your return, please do not hesitate to contact our customer service team at customerservice@wigwarehouse.com.

Thank you for choosing WigWarehouse.com.

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