1. Ordering Process:

  • Customers can browse our selection of wigs through our online catalog.
  • To place an order, customers can add their desired wig(s) to their shopping cart and proceed to checkout.
  • We accept various payment methods including credit/debit cards, PayPal, and other secure online payment options.

2. Shipping:

  • We offer worldwide shipping to deliver our wigs to customers across the globe.
  • Shipping costs and delivery times vary depending on the customer's location and chosen shipping method.
  • Customers will receive a confirmation email with tracking information once their order has been dispatched.

3. Returns and Exchanges:

  • We want our customers to be completely satisfied with their purchase. If for any reason they are not, we offer a hassle-free return and exchange policy.
  • Customers can return unworn and unaltered wigs within 30 days of delivery for a full refund or exchange.
  • To initiate a return or exchange, customers must contact our customer service team for a return authorization number (RA#).
  • The customer is responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect item received, defective product).
  • Refunds will be issued to the original form of payment within 5-7 business days after we receive the returned item.

4. Quality Guarantee:

  • We take pride in the quality of our wigs and stand behind the craftsmanship of each product.
  • All wigs undergo rigorous quality control checks before they are shipped to ensure they meet our standards.
  • If a customer receives a defective or damaged wig, we will replace it at no additional cost.

5. Privacy and Security:

  • We are committed to protecting our customers' privacy and personal information.
  • Customer data, including payment details, is encrypted and securely stored in compliance with industry standards.
  • We do not share or sell customer information to third parties without consent.

6. Customer Support:

  • Our dedicated customer support team is available to assist customers with any inquiries or concerns they may have.
  • Customers can reach us via email, phone, or live chat during our business hours.

7. Feedback and Reviews:

  • We value feedback from our customers and encourage them to share their shopping experience with us.
  • Customers can leave reviews on our website to help others make informed purchasing decisions.
  • We use customer feedback to improve our products and services continually.

8. Terms and Conditions:

  • By placing an order with us, customers agree to abide by our terms and conditions outlined in our website's terms of service.
  • We reserve the right to update or modify our store policies at any time, with any changes communicated to customers via our website or email.

9. Contact Information:

  • For any questions or concerns regarding our store policies or products, customers can contact us at:
    • Email: customerservice@wigwarehouse.com
    • Phone: 516-676-2420 [M-F 9AM-5PM EST]

This policy serves as a guideline for our customers and outlines our commitment to providing a positive shopping experience.


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