Shipping policy

Shipping Policy:

  • Free Standard Shipping: We offer complimentary standard shipping within the U.S. Orders typically take 1-3 business days to process before shipment. For security, orders may be sent to the billing address if the shipping address can't be verified. Excluded wig dryers.

    Shipping Timeframes: We offer standard shipping options. Shipping times are estimates and may vary due to external factors.

    Order Processing: Orders are processed within 1-2 business days. During peak periods, processing may take longer.

    Shipping Confirmation: Once shipped, tracking details will be provided. Ensure accurate shipping details as incorrect addresses may incur extra fees.

    Delivery Confirmation: Once marked as "Delivered" by the carrier, WigWarehouse.com is not responsible for lost or stolen packages. Check with neighbors or the carrier for assistance if this occurs.

    Missing Delivered Packages: If marked "Delivered" but not received, contact us within 48 hours. We will assist with carrier investigations, but refunds or replacements are not guaranteed for items marked delivered.

    Backorders: You'll be notified of backorders and can choose to wait or cancel. If restocked sooner than expected, items will be shipped immediately.

    International Shipping: Customs duties and taxes are the customer’s responsibility. WigWarehouse.com is not responsible for customs delays.

Shipping Options:

  1. US Ground: Delivered within 7-9 business days.
  2. Free Ground: Available for orders over $79 within the U.S.
  3. USPS & Canada Air First Class International
  4. USPS First Class International: Available for selected countries.
  5. USPS Global Priority: Available for selected countries.

Important Notes:

  • Delivery to APO/FPO/PO Boxes: Delivery times cannot be guaranteed, and tracking may not be available. We recommend providing a physical address for tracking and secure delivery.

  • Shipping Costs: Flat rates apply during checkout, with estimated delivery times provided.

  • Additional Information:

    • Shipping promotions apply to US Ground shipments only.
    • US Air shipping is mandatory for Hawaii, Puerto Rico, and Alaska.
    • Customers are responsible for any customs duties, taxes, or charges for international deliveries. These fees can be paid during checkout.
    • Wig Dryers can only be shipped within the US mainland.

Professional Wig Dryer Shipping
Special shipping and handling fees apply. Rates vary depending on whether delivery is to a commercial or residential address, and whether a loading dock is available. A lift gate service fee may also apply when required.

All wig dryers ship via private carriers designated by our manufacturing warehouse. Final shipping rates are determined based on the delivery address, on-site conditions, fuel costs, and carrier availability at the time of scheduling.

This item is excluded from Free Shipping and is not eligible for Canada or international shipping.


Signature Requirement: We typically require a signature for orders over $499. While this can be waived through USPS, we advise against it as it removes liability in case of loss.


Shipping & Delivery Policy – Additional Information
If your order is delayed or appears to be lost despite showing a confirmed delivery status, please contact us immediately. We will promptly investigate the issue and coordinate with the carrier to verify the delivery.

In the event that a package is confirmed lost by the carrier, we will arrange to resend the order at no additional cost.

For any delivery-related concerns, including delayed tracking updates or address issues, please don’t hesitate to reach out to our customer service team. We’re here to help ensure your order reaches you safely.


Shipping & Delivery Times
Shipping and delivery times for wigs and hairpieces vary depending on product availability, fulfillment method, and your shipping address.

Most in-stock orders are typically processed within 1–2 business days. After processing, our complimentary standard shipping generally takes an additional 3–5 business days for delivery. Some drop-ship items may be shipped directly from the supplier on the same day, while other products may be fulfilled from our local brand warehouses.

Please note that back-ordered items may require additional processing and shipping time. If an item you have ordered is back-ordered, we will notify you by email as soon as possible and provide any available updates regarding its expected availability and shipment.

For the most accurate shipping information, we recommend contacting us before placing your order with the style name and desired color you are interested in. Our customer service team will be happy to check the item's current availability and provide you with the most accurate estimated processing and delivery timeframe available.

Defective Merchandise or Missing Shipment Claims
If you receive a defective item or do not receive your order, you must notify Customer Support within 15 days of the delivery date (or the carrier's expected delivery date for non-delivered orders). Claims submitted after this period may not be eligible for a replacement, refund, or other compensation.

Please note that estimated delivery times are not guaranteed and may be affected by factors outside of our control, including carrier delays, weather conditions, holidays, and other unforeseen circumstances.

For further inquiries, please contact our Customer Support.