Why Do We Charge a Restocking Fee?
Why Do We Charge a Restocking Fee?
At WigWarehouse.com, we are committed to offering quality wigs at competitive warehouse prices while maintaining high standards of product hygiene, quality, and customer satisfaction.
Unlike many ordinary retail products, wigs and hairpieces are personal-use items that come into direct contact with the scalp and skin. As a result, handling returned wigs requires additional care, inspection, and processing.
Our 15% restocking fee helps offset a portion of the costs associated with the following:
1. Hygiene and Quality Inspection
Every returned wig must undergo a careful inspection to ensure it meets our hygiene and quality standards. This includes checking for signs of wear, alterations, odors, styling products, and changes to the original condition of the hair fibers or wig cap.
2. Specialized Handling and Repackaging
Wigs are delicate products that require careful handling. Processing a return involves inspecting the hair fibers, checking the packaging and accessories, and preparing eligible items for inventory. These procedures require additional labor, time, and materials.
3. Product Depreciation and Resale Limitations
Unlike unopened merchandise, a returned wig may lose some of its original retail value once its packaging has been opened or the product has been handled. Even when a wig remains in acceptable condition, it may not be possible to offer it again at its original selling price.
Items that fail our hygiene or condition requirements cannot be returned to saleable inventory.
4. Shipping and Administrative Expenses
Processing returns involves receiving and inspecting merchandise, updating inventory records, handling refund transactions, and managing shipping-related expenses.
When an order originally qualifies for free shipping, WigWarehouse.com also absorbs the initial delivery expense. The restocking fee helps offset some of these operational costs.
5. Maintaining Fair and Competitive Prices
Our goal is to provide genuine savings without unnecessarily increasing product prices to cover the costs of returns.
By applying a reasonable and consistently disclosed restocking fee, we can help maintain competitive warehouse prices for all customers.
Our Commitment to Fair Returns
We understand that selecting the right wig style, color, and fit online can sometimes be challenging.
Our restocking fee is not intended as a penalty, but rather as a way to recover a portion of the additional expenses involved in handling returned personal-use products.
We appreciate your understanding and cooperation in helping us maintain high product standards, fair return practices, and competitive prices.
Thank you for shopping with WigWarehouse.com — Your Trusted Online Wig Store Since 2002.